Effective Date: [2024]
Thank you for shopping with Cardio Slim Tea. We strive to ensure our customers are fully satisfied with their purchases. If you are not completely happy with your order, please review our refund and return policy below.
This policy applies to purchases made through our official website by customers within the United States.
1. Return Eligibility
To be eligible for a return, the item must:
- Be unused and in its original, unopened packaging
- Be returned within 14 days of the delivery date
- Include proof of purchase (order number or receipt)
Unfortunately, we cannot accept returns of opened, used, or damaged products unless they arrived defective or damaged during shipping.
2. Non-Returnable Items
We do not accept returns or refunds for:
- Products that have been opened or partially used
- Clearance or promotional items
- Gift cards or downloadable content (if applicable)
- Items returned after the 14-day window
3. How to Request a Return
To initiate a return, please contact our customer service team at:
Email: [Insert your support email]
Subject Line: Return Request – [Your Order Number]
Please include:
- Your full name
- Order number
- Reason for return
- Photo of the product (if damaged or defective)
Our team will review your request and provide return instructions, including a return shipping address.
4. Return Shipping
Unless the product arrived damaged or defective, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service and keeping your receipt as proof of return.
We are not responsible for items lost or damaged during return shipping.
5. Refunds (If Applicable)
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 5–10 business days and applied to your original payment method.
Please note:
- Shipping charges are non-refundable
- Refund times may vary depending on your bank or card issuer
6. Late or Missing Refunds
If you haven’t received your refund:
- First check your bank account or credit card statement
- Then contact your bank or payment provider
- If the issue persists, email us at [Insert your support email]
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 3 days of delivery. Include clear photos of the item and packaging. We will send a replacement or issue a full refund at no additional cost.
8. Exchanges
We do not offer direct exchanges. If you wish to replace an item, please return the original item (if eligible) and place a new order.
9. Order Cancellations
If you wish to cancel an order, contact us immediately at [Insert your support email]. If the order has not yet shipped, we can cancel it and issue a full refund. Orders already shipped cannot be canceled.
10. Contact Us
If you have any questions about our refund or return policy, feel free to reach out:
Cardio Slim Tea Support Team
Email: info@cardioslimtea.pro
Address: Washington D.C., DC, United States, Washington, District of Columbia 20200